OpenAI’s recent push toward increasingly capable AI agents is raising an interesting question about the future of software.

Traditionally, users interact directly with SaaS platforms, CRM tools, analytics dashboards, project management software, and productivity suites. But if AI agents can access multiple systems, retrieve information, execute tasks, and coordinate workflows on a user’s behalf, do we still need to interact with those applications directly?

Some industry leaders are suggesting that the future interface may not be software itself, but an AI layer that sits on top of software.

That could fundamentally change how businesses think about:

• Enterprise applications
• User interfaces
• Data access
• Workflow automation
• Software purchasing decisions

Will AI agents become the primary way people interact with business systems, or will SaaS platforms remain the center of enterprise work with AI acting as an enhancement layer?

Curious to hear where others think OpenAI’s agent-driven approach could take the industry over the next few years.